Expired Chicken Broth?

Ratings on the new online tech-support forum for Microsoft: independent experts paid

The topic is discussed every day in different sectors of the Italian Community Ubuntu

and among the various groups that compose it, is the problem of how to provide more and better support, both in terms of quality, which in terms of speed, quantity, onerous, and all other aspects of the issue. is obviously a theme that recurs in other "organizations " similar to ours, but also at international levels of society. In this case, Microsoft
proposes a new type of support (the new term
is referred to the fact that it was not offered by the above, because similar forms of support already exist): a technical support line (line a forum ...) consisting, in addition to users who ask questions techniques, users from "independent experts", who are paid to solve technical problems directly from the "customers" who get support.
The question we can ask is what Microsoft gets

, if the traffic is money expert reviews →

without going through the company without receiving even a part of it? The answer is divided into a number of reasons: the official one is that Microsft provides a service to both clients and experts, reducing the cost support significantly, even for minor technical problems, thus offering a better experience of computer use. I add that the benefit to Microsoft is everything (and God forbid) take charge of their own pockets and experts who read the questions and respond to them is not just an expense, whereas the number of applications being asked every day (and of course various answers to each question below to narrow, to understand and solve the problem). When it is a pilot project is only available in English and temporarily called "
TechSupport Marketplace."
Ratings personal The idea of \u200b\u200buser empowerment that have proven over time " experts" in principle I do not mind at all, seeing it as a possible application for our forums. Whether it provides important information and immediate response to the user who receives (which reads, in fact, they were facing a technically valid user), or because it is right even if users do not need to gratify that offer quality support with a title symbolic. But the step from theory to practice is not easy:

As you decide whether a user is "expert" or not?
Who decides if a user is an expert or not?
What advantages and what duties you have experienced?
should keep track of the interventions (how many did? Effective? Correct (not always synonymous with "effective "))?;
should provide the ability for users to complain if the wrong expert user?

are just a few doubts. One possible solution to questions 1 and 2 has already rejected the so-called karma [1]
failed completely when users were perhaps half of those present, let alone now.
If someone is able to dissolve them, the suggestions are welcome.

1. [1]
   system in which clicking on a thumb up or a thumbs down you could increase / decrease a counter, which was the karma of a user.